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Change might not be fast and it isn’t always easy. But with time and effort, almost any habit can be reshaped.

“If we wanted to figure out if a customer is pregnant, even if she didn’t want us to know, can you do that? ”

“I think I can do something for you, though,” Santana continued, glancing at his screen. It was filled with information about the man, including the fact that he had recently sold his home at a loss…